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§ 1 Basic provisions

1) The following terms and conditions apply to contracts concluded via Unless otherwise agreed, any terms and conditions used by you are contradicted.

2) A consumer within the meaning of this regulation is any natural person who concludes a legal transaction with private concerns.  An entrepreneur is any natural or legal person who, when concluding a legal transaction, is acting in their professional or commercial interests.

§ 2 Conclusion of the contract

1) The subject matter of the contract is the sale of goods.

2) By making a product available in our shop, we submit a binding offer to our customers to conclude a purchase contract.

3) All products intended for purchase are placed by the customer in the ‘shopping basket’. After entering the personal data and payment information, the customer has the opportunity to check all the information entered. By sending the order by clicking on the button provided for this purpose, the customer declares acceptance of the offer in a legally binding manner. The purchase contract is thereby concluded. When using the payment option via payment service providers such as PayPal or Sofortüberweisung, the customer is redirected from our online shop to the provider's website. After entering all the necessary data, the customer is then redirected back to our shop.

4) The transmission of all information in connection with the conclusion of the contract is automated by e-mail. The customer must therefore ensure that the e-mail address stored with us can be reached.

§ 3 Retention of title and right of retention

1) A right of retention can only be exercised by the customer if it is not claims from the same contractual relationship.

2) The goods remain the property of the shop operator until the purchase price has been paid in full.

§ 4 Liability provisions

1) Any exclusion or limitation of liability for damages resulting from injury to life, body or health, which are based on an intentional or negligent breach of duty by the user or an intentional or negligent breach of duty by a legal representative or vicarious agent of the user, is ineffective.

2) If essential contractual obligations are not fulfilled, the liability of the online shop for slight negligence is limited to the foreseeable damage typical for the contract.

3) In the event of a breach of non-essential obligations arising from the contract, liability for slightly negligent breaches of duty is excluded.

4) There is no liability for the constant availability of this website and the goods offered on it.

§ 5 Choice of law

1) German law applies. The provisions of the UN Convention on Contracts for the International Sale of Goods expressly do not apply.

§ 6 Dispute resolution

1) We are not obliged or willing to participate in dispute resolution proceedings before a consumer arbitration board.

§ 7 Contract language, contract text storage

1) The contract language is German.

2) The complete text of the contract is not saved by us. Customers can save this electronically before sending the order using the browser's print function.

§ 8 Prices and payment methods, characteristics of the goods

1) The prices shown and the shipping costs are gross prices.

2) Shipping costs are not included in the purchase price. They are explicitly labelled or are shown separately during the ordering process and are to be borne by the customer in addition, unless free delivery has been promised.

3) The available payment methods are shown on our website or in the respective item description, but at the latest in the final ordering process at the ‘checkout’. Unless otherwise stated, the payment claims arising from the contract are due for payment immediately.

4) The essential characteristics of the goods and/or services can be found in the item description and the supplementary information on our website.

§ 9 Return and exchange of goods

1) Return or exchange only on presentation of the receipt or invoice.

2) Returns must be made within 30 days of the date of purchase.

3) Reduced goods are excluded from exchange and return.

§ 10 Cancellation conditions - appointment booking

1) Agreed or confirmed appointments can be changed or cancelled free of charge up to 24 hours before the time of the appointment at the latest. 

2) In the event of cancellations or changes to appointments within a period of less than 24 hours, we must charge 80% of the amount. The costs for this will be debited from the credit card on file.

3) If no credit card was provided when the appointment was booked, the outstanding amount must be paid by invoice.

§ 11 Terms of delivery
1) Delivery conditions, delivery time and any existing restrictions on delivery can be found under the correspondingly labelled link in our online shop or in the respective item description.

2) For consumers, the risk of accidental loss or deterioration of the goods sold during despatch shall only pass to the customer when the goods are handed over. This provision applies regardless of whether the shipment is insured or uninsured.

§ 12 Statutory liability for defects

1) The statutory rights of liability for defects apply.

2) Consumers are requested to check the goods upon delivery for completeness, obvious defects and transport damage and to notify the shop operator as soon as possible. If the customer fails to do so, this has no effect on his statutory warranty claims.

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